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Website dependability evaluation model based on a multi-criteria approach

НазваWebsite dependability evaluation model based on a multi-criteria approach
Назва англійськоюWebsite dependability evaluation model based on a multi-criteria approach
АвториGrygoriy Hladiy, Nadiia Khoma, Roman Zakaliak, Mariia Mohylska
ПринадлежністьWest Ukrainian National University, Ternopil, Ukraine
Бібліографічний описWebsite dependability evaluation model based on a multi-criteria approach / Grygoriy Hladiy, Nadiia Khoma, Roman Zakaliak, Mariia Mohylska // Scientific Journal of TNTU. — Tern.: TNTU, 2022. — Vol 107. — No 3. — P. 105–114.
Bibliographic description:Hladiy G., Khoma N., Zakaliak R., Mohylska M. (2022) Website dependability evaluation model based on a multi-criteria approach. Scientific Journal of TNTU (Tern.), vol 107, no 3, pp. 105–114.
УДК

004.052:004.942

Ключові слова

website dependability, information technology, criteria, model, multicriteria methods, weights, rating.

The paper examines the existing approaches to defining the concept of website reliability and specifies the concept of a "broad" interpretation of its reliability as dependability. Five key criteria for evaluating website dependability were formed (availability, fault tolerance, recoverability, integrity, and confidentiality), which were used to build an evaluation model. This multi-criteria model is based on the modification of the "best-worst method" (BWM), by simplifying its algorithm as a result of refusing to choose the worst option. This makes it possible to reduce the number of pairwise comparisons in the evaluation of alternatives. A detailed algorithm of the proposed model was developed and its approval was carried out.

ISSN:2522-4433
Перелік літератури
  1. DSTU ISO/IEC 25010:2016. Inzheneriia system i prohramnykh zasobiv. Vymohy do yakosti system i prohramnykh zasobiv ta yii otsiniuvannia (SQuaRE). Modeli yakosti systemy ta prohramnykh zasobiv (ISO/IEC 25010:2011, IDT). [Chynnyi vid 2018-01-01]. Kyiv: UkrNDNTs, 2018. 32 р. [In Ukrainian].
  2. Morales-Vargas A., Pedraza-Jimenez R., Codina L.Website quality: An analysis of scientific production. Profesional de la informacion. 2020. Vol. 29. No. 5.
  3. Rekik R., Kallel I., Casillas J., Alimi A. Using Multiple Criteria Decision-Making Approaches to Assess the Quality of Web Sites. International Journal of Computer Science and Information Security. 2016. Vol. 14. No. 7. P. 747–761.
  4. Rekik R., Kallel I., Casillas J., Alimi A. Quality Evaluation of Web Sites: a Comparative Study of Some Multiple Criteria Decision Making Methods. 15th International Conference on Intelligent Systems Design and Applications (ISDA). 2015. P. 585–590.
  5. Goi C. L. A Review of Web Evaluation Criteria for E-Commerce Web Sites. Journal of Internet Banking and Commerce. December 2012. Vol. 17. No. 3.
  6. Aydin S., Kahraman C. Evaluation of E-commerce Website Quality Using Fuzzy Multi-Criteria Decision-Making Approach. International Journal of Computer Science. 2012. Vol. 39. No. 1. P.64–70.
  7. Moustakis V., Tsironis L., Litos C. A Model of Website Quality Assessment. Quality Management Journal. January 2006. Vol. 13. P.22–37.
  8. Jaganeshwari K., Djodilatchoumy S. Study on Quality and Reliability of websites using Functional testing and Usability testing. International Journal of Computer Sciences and Engineering. December 2018. Vol. 6 (12). P. 344–348.
  9. Long D., Caroll J., Park C. A Study of the Reliability of Internet Sites. Proceedings of the Tenth Symposium on Reliable Distributed Systems. October 1991.
  10. IEEE Std 982.1-2005 IEEE Standard Dictionary of Measures of the Software Aspects of Dependability. 2006.
  11. DSTU ISO/IEC/IEEE 24765:2018. Inzheneriia system i prohramnykh zasobiv. Slovnyk terminiv (ISO/IEC/IEEE 24765:2017, IDT). [Chynnyi vid 2018-08-15].  Kyiv: UkrNDNTs, 2018. [In Ukrainian].
  12. Electropedia: The World's Online Electrotechnical Vocabulary. Area: 192: Dependability. URL: https:// www.electropedia.org/iev/iev.nsf/display?openform& ievref=192-01-22.
  13. Kharchenko V. S. Harantozdatnist kompiuternykh system: problemy i rezultaty. Aviatsionno-kosmicheskaia tekhnika i tekhnologiia. 2005. No. 7 (23). P. 352–376. [In Ukrainian].
  14. Rezaei J. Best-worst multi-criteria decision-making method. Omega. 2015. Vol. 53. P. 49–57.
  15. Ecer F. A hybrid banking websites quality evaluation model using AHP and COPRAS-G: a Turkey case. Technological and Economic Development of Economy. 2014. Vol. 20. No. 4. P..758–782.
References:
  1. DSTU ISO/IEC 25010:2016. Inzheneriia system i prohramnykh zasobiv. Vymohy do yakosti system i prohramnykh zasobiv ta yii otsiniuvannia (SQuaRE). Modeli yakosti systemy ta prohramnykh zasobiv (ISO/IEC 25010:2011, IDT). [Chynnyi vid 2018-01-01]. Kyiv: UkrNDNTs, 2018. 32 р. [In Ukrainian].
  2. Morales-Vargas A., Pedraza-Jimenez R., Codina L.Website quality: An analysis of scientific production. Profesional de la informacion. 2020. Vol. 29. No. 5.
  3. Rekik R., Kallel I., Casillas J., Alimi A. Using Multiple Criteria Decision-Making Approaches to Assess the Quality of Web Sites. International Journal of Computer Science and Information Security. 2016. Vol. 14. No. 7. P. 747–761.
  4. Rekik R., Kallel I., Casillas J., Alimi A. Quality Evaluation of Web Sites: a Comparative Study of Some Multiple Criteria Decision Making Methods. 15th International Conference on Intelligent Systems Design and Applications (ISDA). 2015. P. 585–590.
  5. Goi C. L. A Review of Web Evaluation Criteria for E-Commerce Web Sites. Journal of Internet Banking and Commerce. December 2012. Vol. 17. No. 3.
  6. Aydin S., Kahraman C. Evaluation of E-commerce Website Quality Using Fuzzy Multi-Criteria Decision-Making Approach. International Journal of Computer Science. 2012. Vol. 39. No. 1. P.64–70.
  7. Moustakis V., Tsironis L., Litos C. A Model of Website Quality Assessment. Quality Management Journal. January 2006. Vol. 13. P.22–37.
  8. Jaganeshwari K., Djodilatchoumy S. Study on Quality and Reliability of websites using Functional testing and Usability testing. International Journal of Computer Sciences and Engineering. December 2018. Vol. 6 (12). P. 344–348.
  9. Long D., Caroll J., Park C. A Study of the Reliability of Internet Sites. Proceedings of the Tenth Symposium on Reliable Distributed Systems. October 1991.
  10. IEEE Std 982.1-2005 IEEE Standard Dictionary of Measures of the Software Aspects of Dependability. 2006.
  11. DSTU ISO/IEC/IEEE 24765:2018. Inzheneriia system i prohramnykh zasobiv. Slovnyk terminiv (ISO/IEC/IEEE 24765:2017, IDT). [Chynnyi vid 2018-08-15].  Kyiv: UkrNDNTs, 2018. [In Ukrainian].
  12. Electropedia: The World's Online Electrotechnical Vocabulary. Area: 192: Dependability. URL: https:// www.electropedia.org/iev/iev.nsf/display?openform& ievref=192-01-22.
  13. Kharchenko V. S. Harantozdatnist kompiuternykh system: problemy i rezultaty. Aviatsionno-kosmicheskaia tekhnika i tekhnologiia. 2005. No. 7 (23). P. 352–376. [In Ukrainian].
  14. Rezaei J. Best-worst multi-criteria decision-making method. Omega. 2015. Vol. 53. P. 49–57.
  15. Ecer F. A hybrid banking websites quality evaluation model using AHP and COPRAS-G: a Turkey case. Technological and Economic Development of Economy. 2014. Vol. 20. No. 4. P..758–782.
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